Refund Policy

Last Updated: October 6, 2025

At Bearmatchtees, we value your trust and want you to be completely satisfied with your purchase. Our Refund Policy is designed to ensure transparency, fairness, and a smooth experience for every customer. Please review the following guidelines carefully before submitting your refund or exchange request.

Order Exchanges

We encourage all customers to carefully review their order details—including product size, color, design, and quantity—before completing their purchase.
Since each item is made to order, we are unable to process exchanges for incorrect selections made by customers.

However, if you wish to modify your order:

• You may cancel your order within 24 hours of placing it and reorder with the correct details.
• Contact our support team immediately at support@bearmatchtees.com for assistance.

After 24 hours, your order will move into production and can no longer be canceled or modified.

Order Cancellations

Cancellation Window: Within 24 hours of purchase.

You can cancel your order free of charge within 24 hours of placing it. Simply email us at support@bearmatchtees.com with your order details.
We will process your cancellation and issue a full refund to your original payment method.

After 24 hours, orders are forwarded for production and therefore cannot be canceled, as all products are custom-made.

Returns and Refunds

We accept returns for eligible items within 180 days from the delivery date. To qualify for a refund or exchange, the item must meet the following conditions:

Eligible for Return/Refund:

• Item arrives damaged, broken, or defective
• Item differs in design, size, or material from your original order
• You received the wrong product
• The product has a significant deviation from its online description

Not Eligible for Return/Refund:

• Items that have been worn, washed, altered, or damaged by the customer
• Products missing original tags or packaging
• Items with minor or fixable imperfections (such as loose threads)
• Personalized items, unless defective

All returned items must be unused, unwashed, and in their original condition with proof of purchase (receipt or order confirmation).

Return Cost & Shipping Responsibility

We proudly offer free returns for defective or incorrect products.
Return Cost: $0.00

However, if you are returning an item for reasons not related to product defects (e.g., change of mind, wrong size ordered), the return shipping cost will be the customer’s responsibility.

Refund Claim Requirements

When requesting a refund, please include the following details in your email:

1. Full name on the order
2. Order number
3. Photos showing the issue or defect
4. Proof of purchase (receipt or confirmation email)
5. Shipping label or carrier receipt (if available)
6. A brief description of your preferred resolution (refund or replacement)

Send all refund claims to support@bearmatchtees.com.

Our support team will respond within 2–3 business days with further instructions and a return address if applicable.

Return & Refund Process

Once your return has been approved, please follow these steps:

1. Prepare Your Package
   • Include your printed order confirmation or receipt.
   • Securely pack the item in its original packaging.
2. Ship the Package
   • Use your local post office or a reliable courier service.
   • Provide the tracking number to our support team for verification.
3. Processing Your Refund
   • Once we receive your item, it will be inspected within 2 business days.
   • If approved, your refund (including original shipping costs) will be issued back to your original payment method.

Please allow 5–10 business days for your bank or credit card company to finalize the refund process.

Important Notes

• Our return and refund policy is valid for 180 days from the delivery date.
• Items returned without prior authorization may not be accepted.
• Bearmatchtees is not liable for loss, theft, or damage during return transit. We recommend using a trackable shipping method.
• Returns received ineligible for refund will be discarded or returned at the customer’s expense.

Need Assistance?

Our customer service team is here to help you with returns, refunds, or any order-related concerns.

Address: 1876 Benedict Way, Pomona, California 91767, United States
Company: Bear Match Tees LLC
Email: support@bearmatchtees.com
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)