Return Policy

Last Updated: October 6, 2025

At Bearmatchtees, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make your return experience simple, transparent, and hassle-free.

Return Overview

We recognize that returns may occasionally be necessary, whether due to sizing issues, product defects, or simply a change of preference. Our goal is to make the process smooth and fair for all customers.

If you wish to initiate a return, please contact our customer support team through our Contact Us page or email support@bearmatchtees.com within 180 days of delivering your order.

For faster assistance, please include the following details in your message:

• Full name on the order
• Order number
• A detailed description of the issue
• Photos clearly showing the problem (if applicable)
• Your preferred resolution — replacement or refund

Please note: We are not responsible for customer errors such as incorrect personalization, spelling mistakes, or image upload issues. We encourage customers to carefully review all details before submitting their orders.

Return Policy Details

We accept returns for non-sale items within 180 days from the delivery date.
To qualify for a return or exchange, items must:

• Be unworn, unwashed, and unused
• Have all original tags and packaging intact
• Include the sales receipt or order confirmation

Items not meeting these conditions may be denied for return or refund.

Return Shipping Costs

We want your experience to be risk-free.

✨ Return Cost: $0.00 ✨

That’s right — returns for damaged, defective, or incorrect items are completely free. We’ll cover all shipping costs for approved returns or first-time exchanges.

If you are returning an item for other reasons (such as change of preference or sizing), return shipping may be at your own expense.

Return Procedure

Once your return request has been approved by our support team, you’ll receive a confirmation email with the return address and step-by-step instructions.

1. Prepare Your Package
   • Include a printed copy of your order confirmation email.
   • Ensure the items are securely packed in their original packaging.
2. Ship the Package
   • Use your local postal service or a trusted courier.
   • Provide us with your tracking number once the item has been shipped.
3. Confirmation & Processing
   • Once we receive your return, you’ll receive an email confirmation.
   • We will inspect the returned product and notify you of the approval or denial of your refund or replacement request.

Refunds for approved returns will be issued to the original payment method used at checkout.

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or clearance items
• Customized or personalized products
• Items damaged due to improper handling or use by the customer

Need Help?

We’re here to help you every step of the way.

If you have any questions about your return, or if you need further assistance, please don’t hesitate to contact our friendly support team.

Address: 1876 Benedict Way, Pomona, California 91767, United States
Company: Bear Match Tees LLC
Email: support@bearmatchtees.com
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)